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Support

Please email us with any general questions or suggestions you may have.

If you need technical support for a specific issue, please copy some non-confidential example data into a spreadsheet to reproduce your problem, and then email us a public link with edit permissions. This tends to be the fastest way to resolve issues.

Thanks! 🙂

FAQ​

After uninstalling the add-in, I get a recurring prompt to re-install it.​

This is an Excel quirk with all add-ins. Excel embeds a reference to the add-in in the xlsx file which keeps triggering this. To remove it you need to do the following:

  1. Open Document Inspector: File > Info > Check for Issues > Inspect Document
  2. Ensure the boxes for Content Add-ins and Task Pane Add-ins are checked, they should be by default.
  3. Run the inspection and click Remove All next to the Content Add-ins or Task Pane Add-ins that were found.

Add-in will not install​

Try using it with Excel on web. If it works there, something is likely corrupted in your local cache and you need to clear it. See: Clear the Office cache

If it won't load in Excel on web, then your IT admin needs to unblock it. This process varies by tenant configuration.

Error: Add-in failed to download a required resource​

If you see an "Error installing add-ins" message stating that the add-in "failed to download a required resource", it is usually caused by a corrupted local cache.

Error installing add-ins: failed to download a required resource

Try manually clearing the Office cache and then restart Excel.